Terms & Conditions

Information about us

This site is operated by and the goods you purchase will be supplied by Mutant Dice Games Ltd ("we"). You can contact us by e-mail at enquiries@mutantdicegames.co.uk.

Your personal information

We will use your personal information in accordance with our Privacy Policy. We are committed to protecting your privacy online in accordance with the Data Protection Act 2018. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately. We, Mutant Dice Games Ltd, can only provide the goods ordered by you if you provide us with your personal data. For the purpose of providing these goods and services, we collect personal data about you such as your name, address, email address, and telephone number. We will use the information you provide for the purposes described to which you agree to at the time your data was obtained. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Payment card details

No card details are stored by the Mutant Dice Games Website/Company.

Ordering

You may place an order to purchase goods advertised for sale on this site by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the order button on the checkout page. If you submit an order for goods via this site by clicking the order button, your order is an offer to us to buy the goods you have ordered on this site. We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this e-mail the contract will be concluded. Please note that receiving an order confirmation email does not confirm payment. Orders that have not been paid for will be cancelled. The contractual language is English.

Price and delivery costs

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order. Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.

Availability and delivery

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times. Due to increased shipping costs, we deliver within England, Scotland and Wales only. Unfortunately, we do not deliver to the Channel Islands, PO Boxes or BFPO locations. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site. Delivery will be made according to the information on the product pages after your order is accepted. We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order (excluding pre-order and special order products). In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, courier and delivery strikes, lockouts and other industrial disputes, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. We are not responsible for delays once the order has been handed to the courier for delivery. We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable. We are also not responsible for the delay of pre-order goods or special order goods.

Refused Delivery Charges

Please note that our courier may charge us directly for every refused delivery. Items that are refused directly by you, or have received three failed delivery attempts, may be liable for a "Refused Delivery Charge" on top of any other shipping costs outlined by our terms. Our "Refused Delivery Charge" is currently £20.00 per refused delivery.

Order lost or damaged in transit. Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery and to ourselves within 24 hours. We will confirm the damage and if a claim is found valid will send you returns documents.

If your order hasn’t arrived, before contacting us please contact your local Post Office to see if your package is in their sorting office. Please note that if you report your item as having not arrived, we reserve the right to resend the order after an investigation has been completed rather than issue a refund. If you are offered a resend but refuse it, we reserve the right to deduct 50% from the refund value of the order. This is to cover our losses in these rare and unusual circumstances. Our packages have our return address labels on them, so it is highly unlikely for the package to be completely lost. Orders lost due to an incorrect address supplied by the customer will not be refunded or replaced. Please enter your address carefully when placing an order.

Payment

We must receive payment in advance before your order can be processed and the goods can be dispatched. Payment for goods can be made by the following payment method:  Debit/credit card and PayPal. The order confirmation email is not confirmation of payment.

Gift Vouchers

Gift vouchers are valid for one year from the date of purchase. Gift vouchers cannot be refunded.

Right to cancel

You have the right to cancel your internet order at any time before your goods are being prepared for dispatch or within 14 days after delivery, such 14 day period beginning on the day you receive the goods (excluding non-returnable goods). To exercise your right to cancel, you must inform us of your decision to cancel by e-mail using the contact details set out above before returning any goods. Goods must be unopened and in excellent condition. If you are cancelling because of any problem with the goods, please notify us of the problem within 24 hours of receipt and at the time of cancellation. Problems with components, etc., must be reported to the publisher who will replace the parts.

Cancellation consequences

You must send the goods back to us to at your own cost (unless we delivered the item to you in error) without undue delay and in any event within 14 days after the day of delivery. You will not have any right to cancel a purchase for the supply of any of the following goods: the supply of goods that are made to your specifications or are personalised or print on demand; items ordered in specially at your request; t-shirts, mugs, and merchandise; magazines; RPG books and other books which are eligible for a free PDF copy with the physical purchase; items which include a free promo item or offer; advent calendars; event tickets; in the case of a contract for the supply of sealed products, if the goods become unsealed after delivery or damaged; sale or clearance items; items purchased with a sale or offer code; blind boxes; booster packs/boxes; mystery boxes; clothing. Subscription boxes and their contents are non-refundable.

Internet refund policy

Following the cancellation of eligible products, we will refund you the price paid for the cancelled internet order (or part of the order cancelled). We reserve the right to charge a handling fee of 5% (minimum £2.50) of the value of the goods. We will process the refund within 14 days after the day we receive the goods you returned to us. We will refund you using the same means of payment as you used to pay for your order. Refunds can take up to 10 working days from the date the refund was processed. We reserve the right to make a 50-100% deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, as well as opened or damaged goods. If your order qualified for free shipping, the shipping cost will be deducted from your refund. We will withhold any refund until we have received the returned goods. You can cancel a pre-order at any time up until 10 days before your package is preparing to dispatch. If cancelled later than this we reserve the right to charge a handling fee of 10% (minimum of £2.50) of the value of the goods. Please note that release dates are estimated by the publisher and may be earlier or later than expected. Without limiting your cancellation rights, if you are not satisfied with a product e.g. if it is not what you ordered, it is damaged or defective, please request a return. Once we have confirmed the product defect or other problem, we will: provide a refund for any product that is not what you ordered; provide a replacement or refund for goods that are damaged or defective, (exception: for missing or damaged components please contact the publisher directly), if this is within 14 days following the sale. We will notify you of your refund/replacement via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods and we have received said goods. In the event of the returned item being damaged due to insufficient packaging, we reserve the right to deduct 50-100% of the refund due. Return postage is to be paid by the customer. We recommend insuring the package as we cannot be held responsible for goods lost or damaged in transit. Postage is nonrefundable.

Cancellation by us

We reserve the right to cancel the contract between us if, for example: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price; we suspect your order to be fraudulent. If we do cancel your contract we will notify you by e-mail and will recredit to your account any sum deducted by us from your credit/debit card or Paypal as soon as possible. Refunds can take up to 10 working days from the date the refund was processed.

Title and risk

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you, your delivery address, or a person nominated by you they will be held at your own risk and you will be responsible for them.

Liability

To the extent not prohibited by law, we accept no liability for any loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract); loss which arises when we are not at fault or in breach of these Terms and Conditions; and business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).

Events beyond our control

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, delays by the publisher, pandemics, lockdowns, and imposition of restrictions on imports or exports).

Accuracy of text

The information provided on this website is for general information only. Please seek further information from first party sites about products listed. Occasionally there may be errors with typography, or text and/or artwork may be outdated. Whilst we will try our best to keep information as accurate and up to date as possible, we accept no responsibility for outdated or inaccurate text/artwork. We reserve the right to change, adapt or modify the contents of this website at any time without prior notice. We reserve the right to change product prices, descriptions and specifications at any time without prior notice.

Third party links

Links on this site may redirect you to third party websites. We are not affiliated with third party websites and are therefore not responsible for the content or accuracy of the information and materials provided. You visit third party websites at your own risk, and we have no responsibility or liability for any information, materials, services, etc., provided on external websites. If you have any complaints about content on third party websites, please direct your concerns to the site(s) in question.

General

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected. No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing. We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.

Law and jurisdiction

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.