FAQ

Do you have a newsletter that I can sign up to?

Yes! You can sign up to our newsletter by adding your email address to the newsletter signup at the bottom of our home page.

Can I visit you to purchase games and hobby supplies, or can I collect my order?

Please check Covid-19 lockdown status and rules before travelling.

Yes. Our hours are Monday: 9.00 - 5.00, Tuesday: 9.00 - 5.00, Wednesday: Closed, Thursday: Closed, Friday: 9.00 - 5.00, Saturday: 9.00 - 5.00, Sunday: 9.30 - 5.00. Payment in-store is by cash or debit/credit card.

Click & Collect is available from the shipping options; add a note to tell us which day (Friday-Tuesday during operating hours) you wish to collect your order.

Free parking.

Do you post worldwide?

Sorry, we only ship products within the UK. In addition, we do not deliver to the Channel Islands, PO Boxes or BFPO locations.

How long will it take for my order to arrive, and how much is shipping?

Orders are sent by Royal Mail or courier and usually arrive within 2-5 working days after dispatch. If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland or Isle of Man it may take up to 7 working days.

What days do you dispatch internet orders?

Internet orders are dispatched week days.

What payment methods do you accept?

You can pay by debit/credit card, or by Paypal.

In-person payment is by cash, debit/credit card or Paypal app.

I want to return an item from my internet order.

You may return most new unopened items, at your own expense, within 14 days of delivery for a product refund or exchange. Please note that custom order items, such as t-shirts, mugs and glasses; items ordered in specially at your request; RPG books and other books which are eligible for a free PDF copy with the physical purchase; orders which included a free promo item; sale or clearance items; are firm sale and cannot be returned. If your order qualified for free shipping, the shipping cost will be deducted from your refund.Shipping will be deducted from the refund.

In the unlikely event that the return is a result of our error, we will also refund the return postage up to our standard postage costs.

If returned items are not in the same condition as when they left our warehouse, we reserve the right to deduct 50% from the refund or refuse the refund completely.

In the rare event of product faults, please contact the publisher who will provide a replacement part.

If you want to return an item from your internet order, please contact us with your full name, order number and full details about the item you want to return, including the reason for the return. We will then send you your returns paperwork if the item is a returnable product.

I want to cancel a pre-order.

You can cancel a pre-order at any time up until your package is preparing to dispatch. Please note that release dates are estimated by the publisher and may be earlier or later than expected.

I ordered some in stock items plus a pre-order item and my order hasn’t arrived yet.

If you order in stock items at the same time as a pre-order, your order will be held until the pre-order item has arrived in stock. If you would like your in stock items sent sooner, please order the pre-order item separately.

My Infinity miniature is missing a part. What can I do?

Infinity models come with a ticket. Do not throw away that ticket until you have checked that all parts have been included. In the rare event of a mis-pack, Corvus Belli will send you the missing part quickly. For more information, visit their website to complete a claim form.

There's a problem with my Games Workshop Product. What can I do?

Email Games Workshop Customer Services with the following information:- Some photographs and a description to explain the issues with your product(s).

- Confirmation of your shipping address, email address and contact telephone number.

Alternatively, you can call them on 0115 91 40000

There's a missing or faulty component in my Asmodee, Fantasy Flight Games, Days of Wonder, Catan, Plaid Hat Games, Z-Man Games product. What can I do?

Don't worry, you can complete an online request form to receive the missing or faulty piece.

For any spare-parts requests, you may also email spareparts@asmodee.co.uk together with the following information:

  • Full Name and Address
  • Name of Game
  • Issue / Fault / Missing Part
  • Place and Date of Purchase
  • Photos of any issues
  • Any further information

There's a missing or faulty component in my Stonemaier Games product. What can I do?

Don't worry, you can complete an online request form to receive the missing or faulty piece. Click here for further information.

How can I contact you?

The best way to contact us is by email. You can also call during our working hours on 01744 302829.

Mutant Dice Games?

We’ve all had our dice affected by the Dice Gods; those times when your dice refuse to do what you need them to do. They roll low when you’re attacking, and high when the monsters are attacking. And when things are going well, every roll is a critical hit. Mutant dice are your lucky dice that roll well most of the time. We all need some mutant dice!

Where can I find your terms and conditions?

You can view our full terms and conditions by clicking the link at the bottom of this page.